Refund policy

Return & Refund Policy

Updated at 2020-06-12

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly

defined as:

  •  Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to We Shine that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
  •  Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
  •  Service: refers to the service provided by We Shine as described in the relative terms (if available) and on this platform.
  •  Website: We Shine site, which can be accessed via this URL: https://www.weshine.in/.
  •  You: a person or entity that is registered with We Shine to use the Services.

Shipping

We Shine is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free
shipping in the first place, the customer has to pay for the shipping in return.

Note: All purchases made during the Black Friday Sale are FINAL SALE. 
Returns, exchanges, cancellations, size changes, or modifications are not accepted on Black Friday orders.
Please review your order carefully before completing the purchase.


Return & Refund Policy

We Shine - Return and Refund Policy

At We Shine, customer satisfaction is our priority. While we do not offer returns, we do provide an exchange service to ensure you get the product you love.

Exchange Policy

  1. Eligibility for Return:

    • You have 5 days from the date you receive your item to request an exchange.
    • To be eligible for an exchange, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
    • You Can directly Contact on our Customer WhatsApp Help Number (+91) 93279 82100

  1. Eligibility for Exchange:

    • You have 7 days from the date you receive your item to request an exchange.
    • To be eligible for an exchange, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

  2. Exchange Fee:

    • A nominal fee of ₹100 will be charged for the exchange process. This fee covers the shipping and handling of the new item.

  3. Items Not Eligible for Exchange:

    • Certain items, such as [mention non-exchangeable items, e.g., intimate apparel, customized products, or final sale items], are not eligible for exchange.

  4. How to Request an Exchange:

    • To initiate an exchange, please use link Click Here For Exchange
    • Once your exchange request is approved, we will provide you with instructions on how to send the item back to us.

  5. Processing Time:

    • Once we receive the item and confirm its condition, we will process the exchange and ship the new item After quality check of your return items. normally it's take 8 days

Refund Policy

  • No Refunds: We Shine does not offer refunds. All sales are final. However, we are committed to ensuring you receive the right product, and our exchange policy is designed to help you with that.
  •  We DO NOT accept returned goods, as we believe that customers should get the best quality products
  •  Refunds are NOT given for any purchases made - be they online or in retail store.
  •  We DO NOT encourage exchanges of our products.
  •  We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers
  •  We DO NOT allow returns on sold products - online or in retail outlets


Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, We Shine may have to limit the number of products available for purchase. Trust us, we're building them as fast as we can. We Shine reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when We Shine confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, We Shine will cancel the order and refund your purchase price in full

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.